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Can I safely delete the HP Customer Participation Program?
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Bee (beginner) 4 years ago
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I am using a HP printer. Can I safely delete the HP Customer Participation Program, 7.0? It takes a
lot of memory and I don't know what it does.
Thanks for any advice.
Bee |
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Evelyn (beginner) 4 years ago
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I've been trying to uninstall it too, but I get a msg that "this file has encountered and error and
needs to close...etc" hpzscr01.exe
So I can't get anywhere with the uninstall.
Can
anyone help? |
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Pappathan (beginner) 4 years ago
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To Bee.
G. Removal - Performance Issues
a. Removal does not affect printing,
drivers or HP Toolbox functionality.
b. HP Customer Participation Program does cause memory
leaks and is a unneeded (200+MB) disk hog.
c. HP Customer Participation Program does make
unnecessary net connections via svchost and creates hooks into update, start processes and
Services.
d. It is safe to delete
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To Evelyn:
I. Problems with hpzscr01.exe > file or datfile locked-corrupted
Make sure you change
Folder Options > View to show hidden and operating system files.
Also de-select 'Hide
known file types'.
The uninstall string is:
DriveLetterHere:HPDigital
ImagingExtCapUninstallhpzscr01.exe -datfile hpqhsc01.dat
If hpzscr01.exe,[HPZscr01.EXE]
hpqhsc01.dat, hpzmsi01.exe are lockedmarked hidden or read only for some reason, right click the
file >
scroll to Properties > deselect Read Only and Hidden on each. Click Apply then
OK.
Try uninstall again.
If that fails try re-installing the HP Installer
Uninstaller ; )
DriveLetterHere:HPDigital
Imaging{D2A3C9D5-0B56-4656-8277-7EDC65D62B6E}setuphpzscr01.exe
or
DriveLetterHere rogram FilesHPDigital
Imaging{D2A3C9D5-0B56-4656-8277-7EDC65D62B6E}setuphpzscr01.exe
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I hope the verbose information didn't drive you to tears, I also hope something above
helps.
I have the complete post on my site if you want to view the whole thing - let me know
and I will send a link.
Paul |
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Wesley Musall (beginner) 2 years ago
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When I started to delete this, I got the message "Removal of these programs is NOT recommended if
you are going to continue to use any of the following devices with this computer: HP Photosmart and
Deskjet 7.0 Software.
That sounds like I shouldn't delete it as suggested. |
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mary (beginner) Last year
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I have the same problem of Wesley Musall,the same message when I want to remove this part of the
program. How can I resolve this? Please it is very important cause that is waste space, I need a
solution please. Thanks. |
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